11
Sep 12

Social Media Integration for Websites – Best Tips

This is a guest post of Richard Buettner, Director of Weever Media Limited.

Leveraging social media on your site is a must since no website / business owner nowadays can afford to not participate on the ever-growing social platforms. To gain most from brand building social conversations the integration between the social world and the website needs to be seamless and effective. Here come some tips based on the latest trends:

Tip 1: Social media sharing – from your site into the social platforms

Sharing of content is a crucial principle of social media – hence you need to enable the sharing of your content into the social world to spread the word. These are in fact social impressions you’d be missing out if not implemented. No matter if you’re providing content or selling products online sharing buttons make perfect sense to easily let visitors to your site share content they find interesting.

We recommend (similar to AdSense) showing them at the bottom of your content / page, basically after the user has finished consuming your content and you want to call the user to an action.

Tip 2: Social Media Accounts Buttons – two way integration between site and social accounts

Using this approach you reflect and synchronise your social activities in your social media accounts on your website. Obviously this makes most sense if you carry out social activities.

There’s not much reason and it can be even counterproductive to connect an abandoned account with no activity or fans. Also if you’re active on Facebook but not on Twitter or Pinterest, don’t bother to connect to inactive accounts.

In regards to the position of the social media buttons on your site there is no right or wrong but is pretty much a question of your owns site’s design. We’d say make sure they are visible enough but not visually overwhelming.

Tip 3: Integrate social in other customer contact points

Other popular and effective ways of communicating to your clients are email marketing and search engines. In terms of email newsletters you can put social sharing as well as s social media buttons on each newsletter. Your email signature can also include social buttons or even you’re latest updates (there are apps for that).

In regards to search the best way towards integration is to have lots of fans and activities, this ensures a strong social signal for Google and results in higher rankings of your content in the search results. If you’re running Adwords campaigns you could utilise Adwords social extensions which allow showing your company’s Google+ account next to your ad.

Tip 4: Stay up-to-date

Social Networks come and go, the latest rising star is Pinterest and some of our clients get a ton of traffic through there; so accordingly add or remove buttons from your site. Also social technology alters or provides more functionality over time. Worth mentioning here is the Facebook social plugins and the social graph which allows to morph simple social media buttons into analysis-powerhouses.

Tip 5: Stay reasonable

You don’t need to put social buttons on every page; your goal should be to get your interesting content shared but not your privacy policy. The buttons need to be on every blog post you’re publishing but don’t mess up your site with too many sharing buttons all over your pages.

Tip 6: Analyse and optimise

Highly recommend are the latest Google social analytics reports which allow you to measure and analyse the sources of your social traffic incl. any potential conversions made on your site. The social plug-in analytics allow you to analyse what type of content received the most likes and which one does not work.

If you consider these tips there’s a good chance to increase the traffic to your site and engage more fans on your social media accounts.

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27
Mar 12

3 Key Metrics for Evaluating Your Mobile Ecommerce Site

Although the mobile web has become mainstream, not all websites have kept pace with the eager throngs of mobile shoppers.

After all, mobile traffic is projected to surpass desktop traffic by 2015 — the stakes couldn’t be higher for optimizing your site for mobile.

When a mobile user reaches your site, what is his or her experience? Is it as smooth as it should be? Are there images that won’t load? Text that’s too small or too big? Do users have to scroll right, then down, left and back up to find everything?

Never assume your traditional website renders well on mobile displays. A missed opportunity can cause brands to lose out on key opportunities and relationships.

As with any marketing effort, gathering metrics is the best way to determine what needs work when it comes mobile site performance.

Understanding the ABCs of Mobile Metrics

Before you can gather metrics, you need to know what to measure. Let’s start with the most popular analytics tracking software: Google Analytics.

Google’s digital marketing evangelist Avinash Kaushik organizes metrics into three groups (acquisition, behavior and conversion), which reflect the high-level purchase or conversion process of a web visitor.

By tracking each set of metrics for both mobile and desktop, overall traffic patterns emerge. You’ll begin to understand mobile performance in comparison to desktop performance.

1. Acquisition: The following three metrics track user acquisition from various sources. These represent the top end of the conversion funnel. Check all metrics across both mobile and desktop use.

Visits: How many people visit your website from either mobile or desktop?
Unique visitors: How many different people visited your website?
Pageviews: How many times was a page on your website viewed?

When comparing mobile and desktop performance, it’s important to realize that desktop is still the most prominent way to view websites. Therefore, people visiting on a desktop will view slightly more pages.

The most interesting tracking you can do is to observe how acquisition metrics change over time. Is mobile traffic growing on your site? Is overall traffic growing on your site? How is the ratio of mobile to desktop traffic changing?

2. Behavior: The next three metrics track user behavior, providing insight into whether a site moves users toward the outcomes it was built to achieve.

Pages per visit: How many pages are viewed during a single visit on mobile vs. desktop?
Time on site: How much time does each visitor spend on your mobile website? On your desktop site?
Bounce rate: How quickly do mobile/desktop users turn away when they hit the site?

When we compare behavior metrics on the desktop site vs. mobile site, we see that visitors on desktop tend to delve slightly deeper than visitors on mobile and, consequently, stay longer on the site. Additionally, visitors on mobile are slightly more likely to bounce off the site (a “bouncer” is a visitor that visits only one page and then leaves).

Google explains how to understand user modes on mobile. The company classifies mobile users into three categories of interaction.

Repetitive now: These people track time-sensitive information on an ongoing basis, like stock quotes or sports scores.
Bored now: These people seek distraction or entertainment while waiting in line at the bank or on public transit, for example.
Urgent now: These people need location-sensitive information about a specific situation, such as the nearest pizza restaurant or the next available movie showtimes.

Understanding your mobile visitor’s “user mode” sheds more light on your behavior metrics over time. For example, a “bored now” visitor wants to be entertained; therefore, longer time on site indicates a satisfaction of that need. By contrast, a “repetitive now” visitor can have a high bounce rate, short time on site and low number of pages per visit, but it’s still a successful interaction.

3. Conversion: The last two metrics – conversion rate and average order size – track user conversions and the value of each of those conversions. These numbers show how visitors on both desktop and mobile contribute to an ecommerce site’s bottom line.

Conversion rate: How many visitors take the next step, whether to purchase, register or request more information?
Average order size: For ecommerce conversions, what’s the average dollar amount per order?
Most sites typically find that visitors on the desktop convert at a higher rate than mobile visitors. This is to be expected, as mobile web purchasing is relatively new and habits take time to establish.

Of course, mobile can still play a large role in the purchase process even if the transaction isn’t actually made on mobile. A recent Google study found that 79% of shoppers use their mobile device to shop, and 70% of them use mobile in-store.

Additionally, the velocity of purchases is significantly faster when a consumer is aided by a mobile device. Microsoft research found that shoppers who research products on their mobile devices are ready to buy; 70% take action within an hour, but 70% of people on desktop PCs take action within a week.

Impact of the Tablet

Any analysis of mobile performance has to factor in the tablet, which has quickly emerged as the third digital screen in consumers’ lives, in between desktops and smartphones. While smartphones are used on the go, at work and throughout the day and evening, the tablet is a lean back device frequently used at night.

What does this mean for your metrics? For starters, don’t consider all mobile devices equal. A shopper or searcher on a smartphone has markedly different needs and motivations than their counterpart who uses a tablet.

When you break your mobile metrics down between smartphone and tablet usage, you may notice trends. Perhaps tablet users visit more pages, spend more time on each page, and convert at a higher rate than smartphone users.

How Do Your Numbers Stack Up?

Looking at the ABCs provides a good snapshot of how a mobile website attracts customers, moves them to consider an action, and finally gets them to complete a desired action.

In order to understand mobile commerce, you need to track these metrics on an ongoing basis, whether you use Google Analytics or another analytics solution.

Plan to have someone in your organization spending, at minimum, half an hour per week reviewing summary reports and listening to what your visitors are telling you. Make adjustments to your desktop site, your mobile site and your marketing, and watch for changes. You’ll now have data to build and refine a long-term strategy aimed at leading your competitors and serving your customers.

Mobile web adoption has a vast trajectory. Once you start tracking these common metrics, you’ll begin to see how that rapid growth is affecting your website and business. And while technologies and devices may change over time, the underlying drivers do not.

At the heart of the matter, a consumer is looking for something, whether he’s using a desktop, smartphone, tablet or yet-to-be-developed device. All the while, that customer is speaking loudly with his clicks and dollars. Are you listening? By monitoring the right metrics, you’ll start to hear them and evolve your business practice accordingly.

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11
Jan 12

Mobile Commerce

UK Mobile Christmas Shopping Grows from ‘About Zero’ in 2010 to $2 Billion.

Amdocs, a telecommunications provider, recently noted in a blog entry by Naomi Weiser two shoppers recently bought $100,000-plus Ferrari and “a new home via eBay subsidiary PayPal’s mobile app on Cyber Monday.

Don’t try this at home with Mum and Dad’s smartphone, kids!

Most of us use smartphones to purchase more modest items. Songs on iTunes, for example. But we’re heading towards big ticket territory, Weiser writes, noting recent findings from data research and analysis firm comScore  show that in September two-thirds of all smartphone owners made more substantial purchases on their phones.

UK retailers Argos, ASOS and Debenhams are trying to find ways to sell their products through mobile apps. American retailers like Toys R Us, JC Penney, Lowes, and Best Buy are testing such approaches as giving store reps mobile phones to help shoppers instantly compare prices and match them when necessary, Weiser says.

Overall, a bit over a third of smartphone owners have used their phone to make an actual  purchase at least once during their device ownership, the comScorestudy found.

Mobile commerce is one of those things that is rapidly morphing from a novelty into how society works. “The 300 largest U.S. mobile merchants will generate $5.37 billion in sales through mobile devices this year, more than double 2010,” Weiser says, citing a recent survey by Internet Retailer.

How fast has this growth been? Last year, according to Professor Joshua Bamfield, director of the Centre for Retail Research in Great Britain, mobile Christmas shopping in the UK totaled “about zero.” Bamfield estimated this year it would account for about $2 billion.

That’s what we call “growth”.

Weiser reads the writing on the wall and arrives at the correct conclusion: Brick and mortar retailers should find new ways to embrace mobile commerce if they want to stay in business. She quotes Avi Greengart, research director, consumer devices, at Current Analysis, saying that merchants who invest in mobile sales now “will reap the benefits of m-commerce far faster” than those who drag their feet.

Oded Israeli, director of product management and marketing for Amdocs Mobile Payments, told Weiser that as far as service providers are concerned, operators usually see these transactions going over-the-top, “as they only provide the connectivity for regular card transactions.” But carriers can play a larger role in smaller impulse purchases, “providing the funds for the transaction through the postpaid bill or prepaid balance.”

Probably not a Ferrari, though. Sorry.

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

 

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20
Dec 11

Six Social Media Trends for 2012

Great post from David Armano from Edelman Digital on his social media thoughts for 2012.

Key extracts included below, and full article here.

So what can we expect in 2012 in a world that seems to grow ever connected by the hour? Here are six predictions to ponder, in no particular order:

Convergence Emergence. For a glimpse into how social will further integrate with “real life,” we can look at what Coca Cola experimented with all the way back in 2010. Coke created an amusement park where participants could “swipe” their RFID-equipped wristbands at kiosks, which posted to their Facebook account what they were doing and where. Also, as part of a marketing campaign, Domino’s Pizza posted feedback — unfiltered feedback — on a large billboard in Times Square, bringing together real opinions from real people pulled from a digital source and displayed in the real world. These types of “trans-media” experiences are likely to define “social” in the year to come.

The Cult of Influence. In much the same way that Google has defined a system that rewards those who produce findable content, there is a race on to develop a system that will reward those who wield the most social influence. One particular player has emerged, Klout, determined to establish their platform as the authority of digital influence. Klout’s attempt to convert digital influence into business value underscores a much bigger movement which we’ll continue to see play out in the next year. To some degree everyone now has some digital influence (not just celebrities, academics, policy makers or those who sway public opinion). But for the next year, the cult of influence becomes less about consumer plays like Klout and more about the tools and techniques professionals use to “score” digital influence and actually harness, scale and measure the results of it.

Gamification Nation. No we’re not taking about video games. Rather, game-like qualities are emerging within a number of social apps in your browser or mobile device. From levels, to leaderboards, to badges or points, rewards for participation abound. It’s likely that the trend will have to evolve given how competition for our time and attention this gaming creates. Primarily, gamification has been used in consumer settings, but look for it in other areas from HR, to government, healthcare and even business management. Perhaps negotiating your next raise will be tied to your position on the company’s digital leaderboard.

Social Sharing. Ideas, opinions, media, status updates are all part of what makes social media a powerful and often disruptive force. The media industry was one of the first to understand this, adding sharing options to content, which led to more page views and better status in search results. What comes next in social sharing is more closely aligned with e-commerce or web transactions. For example, Sears allows a user to share a product or review with their networks directly from the site. Sharing that vacation you just booked, or recommending a product, or service from any site to a social network is where sharing goes next. We probably don’t know what we are willing to share until we see the option to do it.

Social Television. For many of us, watching television is already a social act, whether it’s talking to the person next to you, or texting, tweeting, and calling friends about what you’re watching. But television is about to become a social experience in a bigger and broader sense. The X Factor nowallows voting via Twitter and highlights other social promotions, which encourages viewers to tap social networks while they watch. Another way media consumption is becoming social comes from a network called Get Glue which acts as something of a Foursquare for media. Participants can “check-in” to their favorite shows (or other forms of media) and collect stickers to tell the world what programs they love. Watch for more of this this year as ratings rise for socially integrated shows.

The Micro Economy. Lastly as we roll into 2012, watch for a more social approach to solving business problems through a sort of micro-economy. Kickstarter gives anyone with a project, the opportunity to get that initiative funded by those who choose to (and patrons receive something in return). A crowdsourcing platform for would be inventors called Quirky lets the best product ideas rise to the top and then helps them get produced and sold while the “inventor” takes a cut. Air BnB turns homes into hotels and travelers into guests, providing both parties with an opportunity to make and save money. These examples may point to a new future reality where economic value is directly negotiated and exchanged between individuals over institutions.

These are a few emerging trends which come to mind. As with anything, looking to the past often gives us clues for what may come in the future.

 

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29
Oct 11

New site for MDS

This is a nice little site we’ve just launched for Music and Dance Schools, the organisation that oversees the marketing for the nine specialist Music and Dance Schools which are funded by the UK government. The Royal Ballet School in Covent Garden is one of the schools in their stable.

Brevity and directness was a key part of the brief, linking visitors and campaign responders off to the network of school sites for application information. A simple, straightforward and visually appealing design won the day.

See www.musicanddanceschools.com

 

 

 

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31
Aug 11

New site launch for P20

We’ve been working on the P20 brand for several years now, and were pleased to be commissioned to design and build a new web site this summer. The new site went live last week, check it out here….www.p20.co.uk

You’ll probably think we’re being biased, but we’ve all used P20 this summer and it really is a great product. If you haven’t tried it yet, make sure you do next time you hit the sun!.  (See: P20 Stockists)

New home page design below….

 

 

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21
Jun 11

Jasper appointed for new e-commerce venture

Jasper are pleased to announce we’ve been appointed to work on a new e-commerce venture which will sell very upmarket personalised accessories.

Work will include full branding and identity development and the creation of a highly personalised e-commerce platform. We can’t say much more now, but there will be more announcements to follow soon.  Exciting stuff!

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06
Jun 11

New site coming for United Designers

Exciting stuff…Jasper has been commissioned to develop the web site for a new venture capitalist-funded project in Dubai…called United Designers. The site will promote the retail experience for a new boutique of up and coming designers, each showing and selling only a small number of pieces each.

Watch this space!

 

 

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